VTI Communications Group, Inc. is proud to be a reseller of ShoreTel’s Unified Business Communications System, a solution that consistently leads the industry in customer satisfaction by providing a brilliantly simple solution with the lowest total cost of ownership in the industry. ShoreTel provides a stable solution designed to scale, grow, and evolve with the customers’ needs and to remove system complexity common with other providers. Whether an organization is seeking to replace an old phone system, implement a snew office, upgrade to unified communications or modernize its contact center, companies can now buy the business communications solution they require, with no risk of having to re-invest in a replacement system should their future needs change.
ShoreTel’s Unified Communications platform is designed with no single point of failure so that the failure of a server, phone switch, or communications link will not bring down the entire network. As user requirements grow, the ShoreTel system is easily expanded without requiring a total system replacement like some competitors.
ShoreTel’s architecture provides many technical advantages over its competitors. Benefits include:
- ShoreTel’s architecture is a module design that does not require the centralized Headquarters (HQ) Server to maintaining on-going operation. While the HQ Server is the primary configuration management system, the overall system configuration is distributed to the various voice devices. This means that the full network configuration is distributed to all devices including the ShoreGear Voice switches so that if the HQ server is unavailable, the switches will still function providing full telephone services.
- ShoreTel’s Director is a Web-based system configuration tool so there is no special hardware required to access or need for a dedicated management station. This means that the ShoreTel environment can be managed from any network connected PC, including remotely via VPN.
- End users can be provided the ability to make and receive calls from PCs and Smartphones. The advantage of ShoreTel’s architecture is that the calls appear as if they are coming from the corporate system so that the users’ cellphone numbers are not shown to the person being called. This is very useful in maintaining the employees’ privacy and potentially controlling cellular charges.
Unified Communications System provides a very robust phone system that takes into account the existing system design and needs, future growth potential, and potential applications that could reduce employee workload. The ShoreTel system is a perfect solution because of its many robust features and is designed to have no single point of failure. ShoreTel also offers the lowest Total Cost of Ownership (TCO) in the industry. This is due in part to low labor costs related to installation, training, and ongoing operations. Additionally, equipment costs are among the lowest in the industry, while being the most reliable.
With ShoreTel, organizations can own and manage a brilliantly simple phone system with confidence that their investment will provide solid long-term value.